Appeals and Grievances
The University is committed to a fair and just environment for all its members. It has separate processes for managing grievances and appeals.
An appeal is a matter in which a student, staff member, or applicant for admission to the University seeks review of a decision made by the University or by one of its Colleges. Appeals may include the mark given to a piece of assessment, refusal of admission to a course, or refusal to confer an award. The Appeals Policy establishes a three-stage process of hearing the appeal, an appeals panel, and external review. It includes Procedures dealing with the most common types of appeal and setting out time limits on appeals and notice of the outcome of appeals.
A grievance is a matter in which a student, staff member, or applicant for admission to the University believes the conduct of a member or members of the University towards him or her has not been in accordance with the Statement of Rights, Responsibilities and Conduct of Members of the University. The Grievances Policy establishes a three-stage process of mediation, grievance panel, external review. In most cases, grievances are raised at the College level and a Support Officer is provided to assist a person through the grievance process. In situations where mediation may not be possible, such as bullying or harassment, a grievance may proceed directly to a panel (Stage 2) without prior mediation.
If you require support in making an appeal or a grievance, you should contact your College in the first instance and seek advice from a College Support Officer.
The following forms are used as specified in the Appeals Policy and Procedures or in the Grievance Policy. In the case of an Appeal, the form can be used to lodge an Appeal with the relevant University Officer. In the case of a Grievance, the form is to be used when a complaint proceeds to Stage 2 under the Grievances Policy.
Download an Appeal Notification Form (word document)
Download an Appeal Notification Form (PDF)
Download a Grievance Notification Form (word document)
Download a Grievance Notification Form (PDF)